Ostend Beach 2024 Refund Policy

Request a refund for your remaning Shells

You can do this from Wednesday, 17 July 12:00 to Wednesday, 24 July 12:00. Refund payment will be done after this timeframe. Deposits will be executed approximately 5 to 10 working days after the refund link is closed.

- free shells are non-refundable
- shells that have been added to your wristband just by bringing in cups that exceed the initial number of cups by 5 that have been used by yourself (according to your orders) will not be refunded
- a refund is only possible when there are more than 2 shells on your wristband due to transaction cost of 2 shells (€ 3,8)

Why is there a refund fee?
The refund fee is 2 Shells (€ 3,8). Each refund requires verification and processing, which incurs handling costs. These and other service-related expenses are covered by the refund fee.

If you use up all the Shells on your wristband or card, you won't have to pay the fee.